Guide on online 24/7 Customer Service

1. Click on the yellow box

Firstly, to chat with our customer service team, click on the yellow box in the bottom right hand corner of our website 👇

BiKi customer service guide
How to contact customer service on
BiKi customer service guide
A blue pop-up appears for customer service

2. Select question type

Then, select the option to speak to a staff as shown below👇

BiKi customer service guide
Select the type of question by clicking the tab
Question types in Mandarin
Question types in Mandarin
  • KYC issues
  • Deposit and withdrawal issues
  • Trading issues
  • Fiat issues
  • Queries regarding announcements or campaigns
  • Feedback and others



Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store


Founded in 2018 and headquartered in Singapore, BiKi is a global cryptocurrency exchange that provides blockchain technology and digital asset trading services